This guide applies to subscriptions purchased through the Herohero web app. You can also subscribe through the iOS app, Android app, or Spotify – in that case, follow the steps directly in that store.

💡 In case the payment doesn't go through, check with your bank that you have enabled online payments and MO/TO payments.

💡 If purchasing a subscription for someone else, we recommend you check out our gift vouchers option.

Some creators offer newly subscribing fans a free trial period (for example, 7 days or one month). If a profile offers this option, instead of the usual "Subscribe for XX/month" button, you'll see a button labelled "Try for free".

Even for a free trial, you'll need to enter a payment method right away (a card, Google Pay, Apple Pay, or BLIK) – nothing will be charged during the trial itself. If you don't cancel before the trial ends, it will automatically switch to a paid subscription at the profile's standard price, and the recurring payments described below will begin. You can cancel at any point during the trial the same way you'd cancel a regular subscription.

💡 A free trial can only be used once per creator - if you've subscribed to this profile before, it won't be offered to you again.

After purchasing a subscription, all contents of the creator's profile will be unlocked automatically, so feel free to browse the whole catalogue at once or to take it slow, post by post, day by day 👀.

Some creators offer downloadable content as a part of a subscription, such as text files, photography presets, presentations or e-books. These can be saved to your device and used even after your subscription ends. Other kinds of posts, such as video, picture and audio files, cannot be accessed after your subscription ends, so we recommend canceling it only after you're sure you no longer want to engage with this creator's content - the whole catalogue will lock again after the end of your prepaid period 🔐.

You can use an invitation created by your favorite creator to sign up for a discounted subscription, if they offer one. The invitation guarantees that you won't have to pay the full price for the subscription during the specified period (from one month up to permanent access).

After the discounted period ends, you will automatically be switched to the standard plan. The subscription price you will be charged will match the standard price of the profile at the time you activated the invitation 🙌.

❗️If you want to use a discounted invite for a profile you're already subscribed to, you first need to cancel your current subscription at the standard price and wait until the prepaid period ends - only then can you apply the invite.

🧾 All of your subscription and voucher receipts can be found in Settings, under the Payments & Cards section, in the Receipts tab.

Our receipts take the form of a simplified tax document (similar to a supermarket receipt), which under local law is only valid up to a certain purchase amount – so billing details for the purchasing company can't be added to them automatically. If your spend on our platform for a single purchase exceeds the locally applicable threshold, we're happy to add your billing details to the receipt manually - just contact us at [email protected].

Herohero operates in two default currencies – EUR and USD. Currently, we are active not only in the Czech Republic but also in Slovakia, Poland, Spain, Germany, the US, and other countries. Using these internationally recognised currencies allows us to manage payments across regions more efficiently.

If you purchase a subscription in EUR or USD using a payment method with different base currency, the conversion will be automatically handled by the Stripe payment gateway. Alternatively, you can use a card linked to an account in EUR or USD (including virtual ones), enabling you to pay a fixed amount without exchange rate differences 💸.

You can access your paid subscription from multiple devices at the same time. Your subscription isn't tied to a specific device but rather to your account. To access your subscription on other devices, simply log in using the same credentials you used to purchase it. This way, your subscription will be available seamlessly across all your devices.

Herohero subscription model is based on repeated monthly payments that are automatically withdrawn from the payment method you used for your first purchase (or any other available payment methods you add to the Payment section in your Account settings), unless you cancel it beforehand. After you subscribe, you will be granted access to the creator's catalogue for a period of one month, the next will take place on the same day of the following month. Canceling your subscription in between these two dates is safe - you will still have access to all of the content until the last day of the prepaid period.

💡 For some creators, you can also choose a yearly billing cycle instead of monthly (usually at a discounted price) - just select it when you first activate your subscription. If you're already on a monthly plan, you can add the yearly option anytime from your subscription management.

If you receive an e-mail from Stripe (our payment provider) informing you that the payment for your subscription could not be debited from your bank account, there are two possibilities as to why this could be happening:

Alternatively, you can bypass both of these steps by simply trying out another payment card 💳. You can always change your payment method in your profile settings under the Payment section.

After the situation is settled on your side, simply wait for the system to repeat the transaction (there are four automatic attempts in total). If your subscription expires in the meantime, you will receive an automatically generated e-mail, in which you will find a link to renew your subscription for the original price 🔁. This link will be valid to use for a period of 1 month since the date of the original subscription's expiration.

Go to your profile and click on the Subscriptions section under your profile picture. Then find the creator that you would like to unsubscribe from, and click the '...' button. The last and final step is to confirm your decision by clicking on the Unsubscribe button ❌. You will still have access to the purchased content until the end of the billing period.

💡 Instead of cancelling completely, for many creators you can also just pause your subscription and resume it later from the same menu, without losing your history.

💡 If you don't see your paid subscription after logging into your account, it's likely that you signed in with a different method (email, Google, Facebook, Apple ID, or hidden Apple ID) than last time, creating a completely new account. To view your old account with purchased content, please log out and then try to log in using the email to which we send you notifications of new posts (you can find your login email in the recipient field of those messages). If you still can't log in, contact us at [email protected], we'll be happy to help you.

💡 In case you are 100% sure you've canceled your subscription or even deleted your whole account and you've still been charged, the payment will likely be paired with a different account than the one you're currently signed in to or you've deleted. You could have unknowingly created a duplicate account when trying to sign in, using a different method (email, Google sign in, Facebook sign in, Apple ID, or hidden Apple ID) than when you first purchased your subscription. Try different login methods to find your active subscription or contact us at [email protected], we will be happy to help you.