1. How do I find out where I'm paying?
Check your subscriptions with Apple
On your iPhone or iPad, open Settings → your name → Subscriptions.
Do you see Herohero there? Continue to section 2 below.
Herohero isn't there? Keep reading below.
Check your bank transactions and email
A payment labelled HEROHERO or STRIPE*HEROHERO usually means you paid through the web.
A confirmation from Apple ("Your receipt from Apple") means you paid through the App Store.
A confirmation from Herohero or Stripe usually means you paid through the web.
If you're still not sure, check your older bank statements.
2. Paying through the App Store
If you purchased your subscription directly in the Herohero app, you'll cancel it with Apple.
On iPhone or iPad
Open Settings → your name → Subscriptions.
Select Herohero.
Tap Cancel Subscription and confirm.
On a Mac
Open the App Store and click your name.
Select Account Settings / View Information and find Subscriptions.
Next to Herohero, click Manage → Edit → Cancel Subscription.
What happens after cancelling?
You'll keep access to the content until the end of the period you already paid for.
No further payment will be taken.
The change may take 1-2 days to show up on Herohero. You don't need to do anything else.
Want a refund?
Payments made through the App Store are refunded by Apple.
Open reportaproblem.apple.com.
Sign in with your Apple ID.
Find Herohero, select Request a refund, and submit your request.
Apple usually decides within 24-48 hours. If your request is declined, you can contact Apple Support or submit it again with a more detailed explanation.
3. Paying through the Herohero web app
If you signed up using Continue with Apple but paid for your subscription with a card or Apple Pay in your browser, you manage it directly in Herohero.
How to cancel your subscription
Log in using Continue with Apple.
Open Profile → Subscriptions.
Click the three dots next to the relevant creator.
Select Cancel and confirm.
You'll keep access to the content until the end of the period you already paid for, and no further payment will be taken.
Can't log in? You might be using Hide My Email
If you chose Hide My Email when you signed up, Apple created an address ending in privaterelay.appleid.com. Your Herohero account is linked to that address, not your regular email. So make sure to log in using Continue with Apple, not your regular email and password.
4. Need help? Contact us
If you're having trouble cancelling your subscription, finding the right account, or logging in with your Apple ID, reach out to our support team.
To help you as quickly as possible, please send us:
The email of the Herohero account or Apple ID you log in with.
A description of the issue and a screenshot, if you have one.
The creator's name and whether you have a monthly or yearly subscription, and roughly when it started.
If you paid through the App Store: the Apple ID email.
If you paid through the web: the last 4 digits of your payment card.
💡 If Apple declined your refund request and you believe you're entitled to one, let us know too - we can look at your situation individually and try to help.
Thank you! ❤️