For creators #

How do I start? #

1. Sign up using Google, Facebook, or email.
2. Fill in your name, bio and claim your domain (herohero.co/nameofyourprofile).
3. In the Payout section, connect your bank account to the payment gate – Stripe (so that fans can send you financial rewards).
4. Set a subscription fee for the content you will be sharing on your profile.
5. Upload your first post.
6. Share your profile.

Pro tip: To gain access to Herohero’s official profile, that regularly informs our creators of new features and facilitates direct communication with our team, message us at info@herohero.co.

What are the benefits of Herohero? #

• a simple, minimalist design that doesn’t distract, your content stands out
• no ‘feed’ and no ‘likes’
• unlimited data upload
• our own audio and video player
• local support
• payment fee of only - 10%

What fees do we charge? #

Herohero takes a 10 % fee to maintain and improve our platform. This is the only fee you pay.

When will I receive my payout? #

Herohero uses Stripe services for processing payments and payouts. After you successfully connect your profile to Stripe and get at least one paying subscriber, you will receive your first payout. If you connect a Stripe account in a currency other than your Herohero currency, Stripe will do the conversion (not your bank). Payouts are automatically sent on the first business day of the month to the bank account linked to your Stripe account.

Payments received during the last 5-7 business days of the calendar month will be paid out together with the payout for the following month (Stripe withholds these payments for the purpose of possible refunds).

You can find an overview of your finances in your Stripe account, which you can access through your profile in the Payout section in Settings.

How to be successful on Herohero? #

Share content that has a unique value. Fans will subscribe to your account if they understand that the content you share is truly interesting and cannot be found anywhere else.

A lot of creators have found it useful to use bonus (premium) content as an extension to their public creations - an extended version of a podcast, a longer version of a Youtube video, etc.

How to promote your content? #

• If you create videos or podcasts, the most effective way of promoting your bonus content is at the start and end of the public version of your podcast/video (e.g. at the start: “Thank you to all of my Herohero subscribers. Your support is highly appreciated.” or at the end: “You can find the extended version on Herohero, the exclusive version contains…”)
• It is very important to let your subscribers know what they can expect from the exclusive version - your fans have to understand what content they’re paying for.
• Promoting your account on social media definitely helps. If you create content other than audio or video, promoting your Herohero profile on the internet is a must.

Does Herohero have any restrictions concerning the type of content I publish? #

Herohero does not allow any sexually explicit content or the promotion of gambling, which both conflict with our partners' Terms and Conditions - you can find the full version here. Furthermore, the creators themselves are responsible for ensuring that their content does not violate any applicable laws of the Czech Republic.

Are there any file size limitations on Herohero? #

Herohero doesn’t limit the size or length of the uploaded content.

Which media formats are supported? #

We support a majority of media formats including most video, audio and image formats, DOC, PDF, RAW and DNG. If your desired format is not uploading, please let us know via e-mail info@herohero.co.

Is my data secure? #

Your private data is safely stored on servers owned by Google. We cherish your content, that’s why only paying subscribers are granted access to your content, eliminating the possibility of having any of it stolen.

How to set up an adequate price? #

The subscription fee that you set up depends on the type and value of your content. For instance: the subscription fee on Herohero is usually between 4-6 EUR. We recommend setting the fee up around 100 CZK (4-5 EUR) rather than 200 CZK (200 CZK could potentially be a high amount for a subscriber to pay).

Some creators also found it effective to start at a lower price (e.g. at 4 EUR) and later raise the price (to 5-6 EUR).

If you are having any difficulties with selecting a suitable price or have any questions, contact us at info@herohero.co, we’ll be happy to help.

Can I create more than one type of subscription for one account? #

On Herohero it is only possible to create one type of subscription. One price, for many users, is much more comprehensible and leads to more subscribers. There is no fragmentation of fans into different groups – this helps creators build a more familiar, community-like experience for their fans where everyone is equal.

What if I change the price of my subscription? #

Each time you change the subscription price, the change will only apply to new subscribers - existing ones will still be charged the original price. Your fans will always only pay as much as they signed up for. This can also be used for the purposes of various time-limited deals – for example, an offer of a reduced subscription price for a limited number of new subscribers.

How to manage your community? #

The double arrow icon allows you to sort your subscribers by how long they have been subscribed or how much do they pay.

If you provide some of your users with a free subscription for a certain period of time or if you, for any reason, want to remove someone from your community, just select the three dots icon in the upper right corner of their profile and click on "Remove subscriber". The user will immediately lose access to your exclusive content and if they paid to subscribe to your profile, the last amount paid will be automatically refunded.

Tax #

Everyone in the Czech republic that earns more than 15 000 CZK per year is obliged to pay taxes. If you are new to the process of paying taxes, we recommend visiting jakpodnikat.cz, where you can find a lot of helpful tips.

A tax invoice will be sent to your email with every payment you receive, which can be used as a statement of income. You can find more detailed instructions on accounting and paying taxes below.

How can I delete my account? #

To delete your account, please contact us via e-mail at info@herohero.co.